Privacy Policy

INTRODUCTION

Your privacy is extremely important to us. This Privacy Notice explains what personal information we collect and how we use it. For the purposes of the document the terms ‘we’, ‘us’, or Ucan are each intended as reference to Ucan Financial Services Ltd (“Ucan”).

This Privacy Notice explains what we do and why we do it and tells you about your privacy rights. This Privacy Notice applies to anyone who contacts Ucan. In particular it is intended for customers and prospective customers who buy our goods and services and/or communicate with us about our goods and services.

We respect your privacy and your right to control your personal data. Our guidelines are clear and simple. We will be transparent with you about the data we collect and why. We do not and will not sell your data to third parties. The primary purpose of collecting your data is to process your purchase, deliver our services, improve your buying experience and to keep in touch with you.

This Privacy Notice explains the personal information we collect from you, either directly or indirectly, and how we will use it. The Notice also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to all Ucan’s goods and services including after-sales. It also applies to any of Ucan’s websites, as well as other offline interactions such as visiting one of our dealerships to buy or enquire about purchasing a vehicle or attending a Ucan promotional event. Please read this Privacy Notice carefully to understand when you may provide personal information to us and how Ucan uses the personal information provided. By using, enquiring about, or buying Ucan’s goods and/or services you agree to the use of your personal information as described in this Privacy Notice.

Who we are:

Ucan Financial Services Limited of Poolstock, Wigan, WN3 5DU is authorised and regulated by the Financial Conduct Authority (“FCA”) with Full Authorisation to conduct credit related regulated activities (“FCA registration number 747173”). You can check these details on the FCA’s register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 0845 606 1234. Ucan Financial Services Limited is authorised to trade under the following trading names; Ucan Car Credit, Ucan Cars, Ucan Sell Your Car, MVP, Bripark Cars and Bripark Motors.

Ucan Financial Services Limited (“Ucan”) is a credit broker. This means that we will arrange finance for you to buy a car supplied by us for your personal use and in doing so will introduce you to our pre-selected lenders. Please note that Ucan is not a Lender ourselves but use a panel of lenders to introduce finance options to you.

We are registered with the Information Commissioner’s Office; registration number ZA184302.

This privacy policy describes how Ucan protects and makes use of the information you give the company. Ucan operates three websites; www.ucancarcredit.co.uk, www.ucancarcredit.uk and www.briparkcars.co.uk. It is Ucan’s policy to respect your privacy regarding any information we may collect while operating our websites.

If you are asked to provide information when using our website, it will only be used in the ways described in this privacy policy. The terms set out in this policy apply to any information you give us from time to time and to any information you have provided.

This policy is updated from time to time. The latest version is published on this page. This privacy policy was updated on 5th September 2022.

If you have any questions about this policy, please email [email protected] write to Ucan Financial Services Ltd, Circular Garage, Poolstock, Wigan, WN3 5DU or telephone 01942 590360.

What type of personal information do we collect?

We will only collect information that is necessary for the relevant processing activities but is likely to include the following (although the list is not exhaustive):

  • Name
  • Postal address
  • Previous postal addresses
  • Email address
  • Mobile number (personal and/or work)
  • Landline numbers (home and work)
  • Bank account information
  • Employment information (for finance applications)
  • Date of Birth
  • Nationality
  • Photo ID (including passport and driving licence)
  • Vehicle details
  • Purchase history
  • Social media logins/identifiers

Information which we may collect from you

(a) Information you provide (either directly or through an introducer) by completing an application for our products and services, whether in writing, on our website, over the telephone or by some other means. This information may include your name, address, contact details, date of birth, bank details, details about your employment and financial information.

(b) Records of any personal information about you, financial information as part of your finance application, correspondence from you or anyone acting on your behalf.

(c) Details of transactions you carry out with us.

(d) Your credit history, where you have applied for credit or where one of the lenders on our panel have agreed to provide credit to you.

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • To verify your identity:
  • To gather data required for our panel of lenders to take credit decisions where you have applied for credit or where one of the lenders have agreed to provide you with credit
  • To obtain a formal offer of finance for you
  • To detect and prevent fraud
  • To comply with laws and regulations (including the rules or any regulatory authority) and public duties
  • To monitor and/or record your telephone calls and electronic transactions in order to accurately carry out your instructions; assisting in improving our services
  • For the interests of security and crime prevention
  • For market research and providing you with information via mail, telephone or other means about Ucan and its products or services from time to time and analysis in order to assess and improve our business.
  • For our own internal records;
  • To contact you in response to a specific enquiry;
  • To customise our websites for you
  • To send you promotional emails, mailings and telephone calls about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone or mail for market research reasons.

What is the legal basis for using your personal information?

  • Your privacy rights are protected by law. We can only use your personal information if we have a proper and lawful reason for doing so which may include:
  • To fulfil a contract we have with you;
  • When it is in your vital interests;
  • When it is our legal duty;
  • When it is in our legitimate interest; and/or
  • When you consent to it.

Sharing your Personal Data

Your data may be shared with finance companies to obtain an offer of finance for you. We may also pass your data onto companies who offer additional insurance and warranty products.

We may also share your data with a Credit Reference Agency (CRA) for the purposes of assessing your application for finance.  We currently use Blue Owl Network Ltd t/a AutoConvert and this organisation will use their chosen Credit Reference Agencies (CRA), Equifax Ltd and Experian Ltd whose details are:-

Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS, call 0800 014 2955 or log on to www.equifax.co.uk

Experian Ltd, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, UK https://www.experian.co.uk/contact-us/

AutoConvert, 1 Tony Wilson Place Manchester, M15 4FN, UK www.autoconvert.co.uk

We will act proportionately and responsibly when we process, transfer or disclose your information and we will act strictly in accordance with the Data Protection Act 2018.

Your data may also be shared with other entities within our group of companies to include sharing your data with third parties who provide a service to us or our group.

Where you order a vehicle through our website, we may share your information with Our Group companies and third parties who are involved in the processing of your order and your finance application; the supply of the vehicle to you.

We may from time to time contact you about products and services available from Ucan which we believe may be of interest to you. We may do this by post or by phone unless you have told us in writing not to; and by e-mail, text or other electronic means if you have told us in writing that we can. You can tell us in writing at any time if you change your mind.

We will remain responsible for the way in which we and our group of companies and our agents and sub-contractors use your personal information. However, some of the third parties involved in aspects of your online order, our suppliers will also be data controllers of your personal information and will process your personal information in accordance with their own privacy policies. You should obtain and review copies of these privacy policies.

We may also share your personal information with third parties where we are required to do so for legal or regulatory purposes; identity or credit checks, or for the prevention or detection of fraud.

Please note that, other than the third parties listed in this Privacy Policy, we will not disclose or sell your personal information to any other third party for marketing purposes.

Where you apply for credit we will tell you, where permitted by law, if a decision is made about you relating to your credit scoring or eligibility for our products or services solely using an automatic decision-making process. You can then request a review by us of the decision using other means.

We treat your privacy very seriously and we understand that you will wi